Shipping policy

Welcome to Sweety Home ! We are dedicated to delivering your order as quickly, safely, and transparently as possible.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • You will receive a second notification email with a tracking number once your order has officially shipped.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping to customers in the United States and Canada.

Destination Shipping Method Estimated Delivery Time Cost
United States Standard Tracked Shipping 7 – 14 Business Days FREE (or 7.90 $ on orders under 50 $)
United States Express / Priority Shipping 5 – 8 Business Days 7.90 $
Canada Standard Tracked Shipping 7 – 14 Business Days

FREE (or 7.90 $ on orders under 50 $)

Please note: Delivery times are estimates and may vary slightly during peak shopping seasons (such as Black Friday, Cyber Monday, and Holidays) or due to unexpected carrier delays.

3. Order Tracking

  • Once your order ships, you will receive an automated email containing your tracking number and a link to trace your package in real-time.

  • Please allow 24 to 48 hours for the tracking system to update after receiving your shipping confirmation email.

4. Incorrect Address & Undeliverable Packages

  • Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrectly provided addresses.

  • If you notice an error in your shipping details, please contact us immediately at info.sweetyhomestore@gmail.com within 12 hours of placing your order. Once a package has been dispatched, we cannot modify the delivery address.

5. Customs, Duties & Taxes (For Canadian Orders)

  • Sweety Home is not responsible for any customs fees, import duties, or taxes applied to your order upon arrival in Canada. All fees imposed during or after shipping are the responsibility of the customer.

6. Lost, Stolen, or Damaged Packages

  • If your package arrives damaged, please take clear photos of the damaged item and packaging, and contact us at info.sweetyhomestore@gmail.com within 48 hours of delivery.

  • If your tracking information states that your package was delivered but you have not received it, please check with neighbors, building managers, or your local post office before contacting our support team.

7. Contact Us

If you have any further questions or inquiries regarding our Shipping Policy, feel free to reach out to us: